💸 Refund & Return Policy

1. Return Policy

We want you to be fully satisfied with your purchase.

If you are not happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in original packaging
• Proof of purchase is required

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used or damaged items caused by customer misuse
• Custom-made or personalized kits (if applicable)
• Items returned after 14 days

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refund will be processed to your original payment method
• It may take 5–10 business days depending on your bank or payment provider

4. Shipping Costs

Since we offer free shipping, customers are generally responsible for return shipping costs unless the item is defective or incorrect.

5. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within with photos.

We will:

• Send a replacement, or
• Offer a full refund

6. Order Cancellation

Orders can be cancelled within 24 hours after purchase.

After that, the order may already be processed or shipped and cannot be cancelled.

7. Contact Us

If you have any questions about refunds or returns, contact us at:
📩 diybagkit@gmail.com